Shipping & Delivery Policy
Carefully hand-packaged and swiftly dispatched from our Cumbria facility to tea lovers across the United Kingdom and beyond.
United Kingdom Delivery Rates
| Service | Courier Partner | Delivery Time | Standard Rate |
|---|---|---|---|
| Royal Mail Tracked Delivery | Royal Mail Tracked 48 | Official Royal Mail tracked delivery across the UK | £3.65 |
Daily Dispatch Schedule
Orders placed before 14:00 (2:00 PM GMT), Monday through Friday, are dispatched the same day from our UK fulfillment hub. Orders received over the weekend or on UK bank holidays are dispatched on the following business morning.
Airtight Freshness Guarantee
Every batch of Pure Ceylon Tea is hermetically sealed in multi-layer foil pouches with resealable zip locks immediately after sensory evaluation. This safeguards the delicate volatile aromatic oils and essential polyphenols against oxidation during transit.
Order Tracking & Customer Support
You will receive an immediate automated confirmation email with your itemized receipt as soon as your order is authorized.
Once the courier scans your parcel into their network, you will receive a tracking reference with a direct tracking link.
Need address modifications or special instructions? Reach us via WhatsApp at +44 7432 517375 before dispatch.
100% Transit Guarantee
In the unlikely event that your parcel arrives damaged or fails to arrive within 7 business days, we will immediately dispatch a fresh replacement or issue a full refund. Please contact our logistics desk at orders@ceylonishteas.co.uk with your order number.