Returns & Refund Policy

1. 14-Day Right to Cancel (Cooling-Off Period)

Under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, you have the statutory right to cancel your purchase within 14 calendar days from the day you, or a third party indicated by you, receive the tea consignment.

To exercise this right, you must notify us of your decision through an unequivocal statement by email to admin@ceylonishteas.co.uk or via telephone at +44 7432 517375 before the cancellation window expires.

2. Hygiene & Perishable Food Seals

Pure Ceylon Tea is an artisanal food and beverage commodity. In accordance with Regulation 28(3)(a) of the Consumer Contracts Regulations, the right to cancel does not apply to sealed goods which are not suitable for return due to health protection or hygiene reasons once unsealed after delivery.

3. Damaged, Faulty or Incorrect Shipments

Under the Consumer Rights Act 2015, goods delivered must be as described, fit for purpose, and of satisfactory quality. If your parcel arrives damaged in transit, or if an incorrect blend was dispatched:

• Notify our British concierge team within 48 hours of receipt with photographs of the damaged postal packaging and contents.
• We will provide a pre-paid tracked courier return label.
• Upon receipt, we will dispatch an immediate complimentary replacement via express courier or issue a full refund including original delivery charges.

4. Refund Method & Timelines

If you are approved for a refund, it will be processed through your original payment method:

• Credit / Debit Card (Stripe): Funds are credited back to your card within 3 to 5 business days depending on your issuing bank.
• Direct Bank Transfer (B2B): Wire reimbursement will be transferred back to your UK clearing account within 2 business days of inspection.

5. Authorized Returns Address

All authorized returns must be posted to our official UK facility: